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AirIQ360 Assist™
Module 01 — Agent Co-Pilot
AI co-pilot for human agents that reads incoming messages, pulls applicable policies, drafts replies, and translates in real time — all in under 1 second. Agents handle 4-5 conversations simultaneously instead of one. Korean Air reports 5-7 minutes saved per interaction.
- AI summarizes message in <1 second
- Policy and regulation lookup — instant
- Complete draft reply for agent to review
- Real-time translation — 30+ languages
- Sentiment scoring and priority flagging
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AirIQ360 CX™
Module 02 — Passenger AI
24/7 AI passenger service that handles IROPS rebooking, baggage claims, loyalty queries, check-in assistance, and refund processing — across every channel passengers use. Proven 91% containment rate. No agent needed.
- IROPS surge handling — 5× volume autonomously
- WhatsApp · Web · SMS · App · Social
- 30+ languages with real-time translation
- Proactive outreach before passengers call
- Baggage, loyalty, refund, check-in automation
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AirIQ360 Revenue™
Module 03 — Ancillary Engine
Contextual AI upsell engine that fires the right ancillary offer at the right passenger at the right moment — triggered by flight status, weather, loyalty tier, route, and booking behavior. Airlines using AI-driven pricing report 6-10% revenue per passenger increase.
- Weather-triggered lounge and upgrade offers
- Dynamic seat upgrade bidding system
- Travel insurance at optimal booking moments
- Baggage upsell with weight estimator
- Fleet-wide revenue impact modeling
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AirIQ360 Connect™
Foundation Layer — Data Unification
The data foundation that makes everything else work. A lightweight unification layer that stitches together fragmented airline systems — ticketing, check-in, baggage, loyalty, gate — into a single real-time passenger event stream. No rip-and-replace. API-based. Deployed in days.
- PSS, GDS, PNR integration via API
- Real-time passenger event stream
- Single view of every passenger journey
- On-premise option — data never leaves
- Powers all three AirIQ360™ modules